SEWP-V Support and troubleshooting a problematic order
ITG provides installation services, warranty (basic and extended warranty services), technical support, software support.
If you have any post delivery issues or a problematic order please contact us
|Rob Despres||Christine (Weithman) Moore||Burl Williams|
|Program Manager||Deputy PM||Sales Inquiries|
Web Based ITSM Portal
Provide rapid customer support, reduce staffing costs, and resolve the dilemma of how to support end-users across multiple locations and time zones. With ITG’s web-based Service Portal customers can file a service request from any computer, 24 hours a day. Accessible via a web browser, ITG’s Service Portal feature offers customers an online IT service capability that supports local and remote users. They can check warranty status, enter a new service request, check the status of an existing service request, and access reports, all without picking up the phone.
ITIL Web Portal
Leveraging ITIL, ISO and CMMI Best Practices principles to deliver a superior and consistent quality of service. ITG offers custom interface and reporting features to provide an IT Service Management web portal that meets compliance standards for any government agency or commercial enterprise. Combined with our live Help Desk, ITG brings IT Service Support that is user friendly and globally accessible. Contact ITG for more information
ITG Web Portal Features
|Web Accessible Service Portal||
|Issue a Service Request||
|Check Status of a Service Request||
|Track a Service Request||
|Add a Customer Reference Number||